L2 IT Technician
Beschreibung
The salary range for this position is $52,000 - $65,000 which will be determined based on the candidate’s experience and qualifications.
As an Onsite IT Technician with a specialized focus on network administration, end-user support, and industrial IT project contribution, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. Your role involves ensuring seamless network operations, providing end-user support, and contributing expertise to projects that enhance our industrial IT capabilities.
Key Responsibilities:
Network Infrastructure Management
- Design, implement, and manage the organization’s local and wide area network (LAN/WAN) infrastructure.
- Configure and optimize network devices, ensuring high-performance and reliability for industrial applications.
End User Support
- Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
- Collaborate with users to understand their needs and tailor solutions that enhance their productivity.
Industrial IT Project Contribution
- Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.
- Collaborate with cross-functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.
Troubleshooting and Issue Resolution
- Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.
- Updates data severs and network equipment.
- Collaborates with network architects on network optimization.
- Secures network system by establishing and enforcing policies and defining and monitoring access.
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
- Work closely with project teams to troubleshoot and optimize IT components in industrial environments
Hardware and Software Integration
- Assist in the integration of industrial-specific hardware and software solutions, ensuring compatibility and optimal performance.
- Collaborate with vendors and internal teams to implement and support industrial automation systems.
Documentation and Training
- Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.
- Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.
Qualifications
- Proven experience as an IT Technician with a focus on network administration and industrial IT.
- In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings
- Certifications such as CCNA, CompTIANetwork+, or relevant industrial IT certifications are highly desirable.
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication and collaboration skills.
Accommodations
INNIO is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department at [email protected] to ensure your accessibility needs are accommodated throughout this process.
As part of our commitment to innovation and efficiency, INNIO utilizes AI technology to assist in the initial screening of applicants. This helps us more effectively identify qualifications and match candidates to role requirements. Pleases note that all hiring decisions are made with human oversight to ensure fairness, context, and alignment with our core values.